The Moment of Truth
Employee Success is the next great frontier. So how (and where) do you get started? Like all great organizations of the future, you’ll start with your people.
Given workforce dynamics today, it’s clear the next frontier will be a battle over people, over employees – with an explicit focus on making them successful.
Why? Because employees have always been responsible for making organizations successful.
The trap has been that organizations have chased the trend of the moment (marketing reach, customer experience) as opposed to investing in the people who took those trends and brought them to their organizations successfully. People who took these emergent macro trends and brought them to their organizations via translation, adaptation, and creative human brilliance.
Employees have always been what mattered most.
What’s changing is that organizations must act first, and create an environment where those employees can be successful, the outcome, the precipitate of which, is organizational success.
Starting with reaching Customers or the Customer Experience means working from the Outside In. Starting with employees means working from the inside out.
Employee Success is not the same as Employee Experience. Employee Experience historically has meant a focus on “what employees encounter and observe while at work.” Even in the most powerful global studies, the emphasis on employees focuses on perceptions and experiences in relation to their work experience with an organization. In the end, Employee Experience tends to the passive (what people experience and observe with your organization).
Employee Success is a proactive mindset; one that sets an expectation of Employee Success because true, healthy employee success leads to organizational success.
It’s time for organizations to apply the same principles to their people.
Shifting the conversation to “how”.
We want to acknowledge that if you’ve made it this far, you’re eager and excited to focus on tangible next steps you and your organization can take to bring Employee Success to your organization.
If it’s pressing, connect with us and we’re happy to start a conversation.
If you haven’t already, please explore The Catalog and conduct your own searches on the topics mentioned here and in the catalog of materials we’ve provided.
We’ll share more ways to get started in the coming months and update here as we do.
The past few years have seen record numbers of employees leaving jobs, sometimes without locking in something new. Additionally, companies are having to completely transform both how they operate and how they compensate their people to stem the tide.
A simple look at Gallup Employee Engagement data over the past 20 years coupled with emerging trends around employee dissatisfaction with their work because people are (a) doing work that can and should be automated and (b) doing work that doesn’t reflect their best abilities to contribute tells us that this reckoning was way overdue.
The Case Study
When the pandemic hit globally in March 2020, Boldr was a small BPO and PEO with one office in Manila, Philippines. We decided to prioritize (1a) team member health and safety and (1b) client health and success, even as 35% of our revenue disappeared almost overnight.
Operating with integrity and focusing on making our employees successful, helped transform our operating environment and our position in the eyes of the market. Which is why today, two years later, Boldr has 5x’d in team size, revenue, and geographic footprint, while also 8x’ing enterprise value. Today Boldr has become the largest B-Corp certified BPO and PEO in the world.
The two major commercial trends of the past 20 years have been (1) digital influence on marketing and advertising and (2) the rise of customer experience as the primary way to differentiate and win in the market. Both started out as innovations, often fighting an uphill battle against historical ways of doing business.
Companies that adopted both early and succeeded at both sustainably, thrived. Ultimately, both ended up breeding copycats and as a result, both shifted from ways to differentiate to requirements, setting a new baseline of competencies and expectations upon which businesses would have to build further. Employee Success is the next trend and frontier.
There’s an increasing volume of data highlighting the power of employees feeling more supported, more equipped, and more valued. On the upside, it’s undeniable that feeling valued leads to massive increases in productivity.
Separately and inversely, feeling undervalued leaves us at the doorstep of The Great Reckoning. The pandemic has taken what makes people feel valued to entirely new heights, however, as the backdrop and context for personal happiness has risen in prominence. It’s why Employee Success needs our greatest time and attention.
The Moment of Truth
The benefit to being on the early side of Employee Success as a business imperative is the ability to write the playbook. The best playbooks always start with a commitment to hearing, understanding and paying attention to the challenge and the opportunities it presents.
Next, the way forward is by exploring other disciplines that addressed similar types of concerns with other constituents (clients are obvious, but also, exploring how companies engaged with community members, suppliers, partners and investors can surface incredible ideas and opportunities)